Return & Exchange Policy

Exchange Policy

At Elysia, we strive to ensure your satisfaction with every purchase. Please read our exchange policy carefully to understand the terms and conditions.

General Policy

  • All items purchased from our online store are eligible for exchange within 3 days of delivery.

  • Article exchange (changing the item style or design) is not allowed under any condition.

  • Courier exchange charges will apply for size-related exchanges.

Damages and Issues

If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 3 days of delivery on WhatsApp at +92 331 2584 453. Our team will evaluate the issue and work to resolve it promptly.

Exchange Process

  • We offer a doorstep exchange service for your convenience.

  • Our rider will pick up the product and deliver the replacement simultaneously at your doorstep.

  • Courier exchange charges will apply for size-related exchanges.

  • The product must be returned in unused condition with its original packaging.

Important Notes

  • Exchange is subject to the availability of the requested size. If unavailable, you may choose to wait for the size to restock.

  • Items showing signs of wear, damage, or alterations will not be accepted for exchange.

  • The doorstep exchange service may not be available in certain cities. In such cases, alternative arrangements will be provided.

  • Exchanges can take 1-2 weeks to process and replace, depending on availability and logistics.

Return and Refund Policy

At Elysia, we aim to ensure a seamless experience for our customers. Please review our return and refund policy below:

Return Policy

Eligibility for Return:

  • Returns are only accepted for items that are damaged or defective upon receipt.

  • Items must be returned in new, unused condition with all original packaging.

  • Shoes should be returned in their original, undamaged shoe box, as it is considered part of the product.

Customer Responsibility:

  • The shipping cost of returns will be borne by the customer.

Refund Policy

Refund Method:

  • Refunds will only be processed via bank transfer and will include only the product value, not any shipping charges incurred.

Damaged or Defective Products:

  • Refunds are issued only for products that are determined to be damaged or defective after evaluation.

  • Customers must report any damage or defect within 3 days of delivery to be eligible for a refund.

Important Notes

  • Products returned without meeting the above conditions (e.g., damaged packaging or used items) will not be eligible for a refund.

  • Please ensure the item is securely packaged to avoid damage during return shipping.

For assistance with returns or refunds, please contact our customer service team on WhatsApp at +92 331 2584 453 or email us at elysiapakistan@gmail.com. We are here to help!

Note: Products on discontinuation are not eligible for an exchange.

Disclaimer: Elysia reserves the right to approve or deny your request due to any reason they deem reasonable.